Shipping policy

Shipping Policy
Thank you for shopping with us! Please review our shipping guidelines and policies below to understand how your order is processed and delivered.
📦 Order Processing Time
  • All orders are processed within 2 business days (Monday through Saturday).
  • Please note that we are closed on Sundays. Orders placed on Sunday or major holidays will begin processing the following business day.
  • You will receive a notification email with tracking information as soon as your order has shipped.
🚚 Shipping Methods & Carriers
We ship exclusively within the United States. Our primary shipping carriers are:
  • USPS (United States Postal Service): Used for standard deliveries, P.O. Boxes, and APO/FPO addresses.
  • FedEx: Used primarily as our secondary or expedited shipping carrier.
Estimated delivery transit times will be displayed at checkout depending on the shipping method selected. Please note that transit times are estimates provided by the carriers and are not guaranteed.
📍 Lost, Stolen, or Damaged Packages
Once a package leaves our facility and is scanned by USPS or FedEx, control of the shipment transfers to the carrier.
  • Damaged Items: If your order arrives damaged, please take photos of the packaging and item immediately and contact us within 48 hours of delivery.
  • Lost/Missing Packages: If your tracking information states that your package was delivered but you cannot find it, please check with neighbors or contact your local USPS post office / FedEx facility. We are not responsible for packages stolen after a confirmed delivery.
📧 Questions & Contact
If you have any questions regarding the status of your shipment or need to make a correction to your shipping address before it ships, please reach out to us at: Mainstorycandleco@outlook.com